Commissions, holds and refunds
How each commission is calculated, when it becomes payable, and what a refund does.
#How a commission is calculated
Commission = your rate × the amount the customer actually paid, after any sale price and coupon discount. A coupon issued to you by the Knarrion team may carry its own agreed rate; the portal shows which rate applied to each sale.
#Commission states
| State | Meaning |
|---|---|
| Held (refund window) | The sale is recorded and waiting out the refund window (30 days by default). |
| Approved · payable | The window has passed. The amount is in your payable balance. |
| Paid | The amount was included in a payout to your wallet. |
| Reversed | The sale was refunded, so its commission was cancelled. |
#Refunds
- A refund during the hold cancels that commission before it is ever payable.
- If a refunded commission was already paid out, the amount is recorded as a debt and deducted from your future earnings. No one asks you to send money back.