# Commissions\, holds and refunds

> How each commission is calculated\, when it becomes payable\, and what a refund does\.

*Guides → Affiliate program*

## How a commission is calculated

Commission \= your rate × the amount the customer actually paid\, after any sale price and coupon discount\. A coupon issued to you by the Knarrion team may carry its own agreed rate\; the portal shows which rate applied to each sale\.

## Commission states

| State | Meaning |
| --- | --- |
| Held \(refund window\) | The sale is recorded and waiting out the refund window \(30 days by default\)\. |
| Approved · payable | The window has passed\. The amount is in your payable balance\. |
| Paid | The amount was included in a payout to your wallet\. |
| Reversed | The sale was refunded\, so its commission was cancelled\. |

## Refunds

- A refund during the hold cancels that commission before it is ever payable\.
- If a refunded commission was already paid out\, the amount is recorded as a debt and deducted from your future earnings\. No one asks you to send money back\.

> **ACCOUNT REVIEWS** — If your account is suspended or under a financial review\, earned commissions stay recorded and are released once the review is complete\.