Notifications and tickets
How the platform reaches you and how to reach a human.
Operational state is delivered in your account first and by email second, so a blocked mailbox never hides an entitlement change.
#Opening a good ticket
- Start from Support
Open Support so the ticket is attached to your identity automatically.
- Include the order reference
It is the one identifier support needs. It is visible in Account → Orders & billing.
- Describe the observed state
What you expected, what the workspace shows, and the exact message text.
- Never include secrets
No passwords, no License secrets, no MFA codes, no wallet seed phrases.