Common issues
The short list that resolves most tickets before they are opened.
I paid but nothing appeared
Check Account → Orders & billing. If the state is Observed or Processing, settlement or fulfillment is still running. If it is Needs review, open a ticket with the order reference and the transaction hash.
The Expert says it is not authorised
The binding no longer matches. Compare broker, server name and account number with Account → MT5 accounts, and confirm no second terminal is running the same License.
A lesson will not play
Lesson video is streaming-only and needs a stable connection. Disable download managers and ad blockers for the site, then reload.
I did not receive an email
Check spam, then confirm the address in Account → Profile. Operational state always appears in the workspace as well, so nothing is lost.
My download link expired
Links are time-limited by design. Re-issue the current release from Account → Downloads.
I sent the wrong amount
Open a ticket with the transaction hash. An unmatched transfer is reviewed manually; do not send a second transfer first.