# Knarrion Documentation — complete corpus # Overview > What Knarrion is\, what it is not\, and the shortest path to a working setup\. *Guides → Start here* Knarrion Pro is an AI\-assisted analysis and trade\-management system for MetaTrader 5\, built around EUR\/USD\. Several AI models are combined into clear Buy and Sell zones\, high\-impact news stays in view\, and — only when you turn Auto on — Knarrion Pro enters on those zones the way you choose\. It never promises results\, and every decision stays yours\. ## What you get - [Knarrion Pro](/docs/guides/vanguard) — AI zones\, Auto mode\, news awareness and one\-panel trade management\. Monthly\, annual or lifetime\. - [The Multidimensional Trader](/docs/guides/course) — The complete course\, streamed with progress tracking\. Included with annual and lifetime plans\. - [Knarrion Pro Custom](/docs/guides/vanguard-custom) — Knarrion Pro built around your own strategy\, for professionals and institutions\. ## The shortest path 1. **Create and verify an account** — Email verification is required before any entitlement is issued\. See [Create your account](/docs/guides/create-account)\. 2. **Choose a plan** — Monthly\, Annual or Lifetime\; Annual and Lifetime include the complete course\. See [How pricing works](/docs/commerce/pricing)\. 3. **Pay in USDC** — Payment settles on BNB Smart Chain\. See [How payment works](/docs/commerce/payment-system)\. 4. **Bind your MT5 account** — A License is bound to broker\, server\, account\, device and IP\. See [Bind an MT5 account](/docs/guides/bind-mt5-account)\. 5. **Install the Expert** — Follow [Install the MT5 Expert](/docs/guides/install-expert)\, then watch the Knarrion Pro video training before you turn Auto on\. > **NO PERFORMANCE PROMISE** — Knarrion never promises profit\, win rate\, or recovery of losses\. Every analytical output is context for your own decision\. Read [Analytical limits](/docs/guides/analysis-limits) before you rely on anything here\. ## If you are an AI agent A machine\-readable index of every published page is available at [\/docs\/llms\.txt](/docs/llms.txt)\, the complete corpus at [\/docs\/llms\-full\.txt](/docs/llms-full.txt)\, and any single page as Markdown via the \"Open as Markdown\" control in the page header\. --- # Why this system > The reasoning behind a constrained\, evidence\-first analytical product\. *Guides → Start here* Most retail trading tools optimise for confidence\. Knarrion optimises for a repeatable process that survives a bad week\. ## Four commitments 1. **You stay in control** — Knarrion Pro maps zones and context\. It trades only while you have Auto turned on\, enters the way you chose\, and you can pause it or take over at any moment\. 2. **One source of truth** — Price\, entitlement and License state live in the platform\, never in marketing copy\. Documentation links to the authoritative surface instead of restating numbers\. 3. **Bounded access** — A License is bound to a specific broker\, server\, account\, device and IP\, so an entitlement cannot silently become a shared asset\. 4. **Evidence over memory** — Every privileged change — publishing this page included — is revision\-checked\, MFA\-authorised and audit logged\. ## What this rules out - No guaranteed returns\, and no published claim that implies one\. - No downloadable course video\. Lessons are streaming\-only\. - No shared or resold Licenses\. - No trading without your consent\: Auto is off until you turn it on\. > **WHERE THIS IS ENFORCED** — The commercial side of these commitments is written into [Purchase terms](/docs/policies/purchase-terms) and [License terms](/docs/policies/license-terms)\. --- # How it works > The path a request takes from your terminal to an analytical answer\. *Guides → Start here* Four components cooperate\: your MetaTrader 5 terminal\, the protected Knarrion Pro Expert\, the Knarrion analysis service\, and your account workspace\. Analysis runs on the service\; orders are placed only by the Expert inside your own terminal\, and only while Auto is on\. ## Request path 1. **The Expert authenticates** — The Expert presents your License\. The platform checks broker\, server\, account\, device and IP before anything else happens\. 2. **Context is collected** — Market context from the authorised account is prepared for analysis\. Credentials are never transmitted\. 3. **The analysis layer runs** — Internal analytical models and AI\-assisted reasoning produce a structured result\. 4. **The result returns to you** — The Expert draws the Buy and Sell zones inside MetaTrader 5\. With Auto on\, it enters on them the way you chose\: on confirmation\, or with limit orders\. ## What is never sent - Your broker password or investor password\. - Your Knarrion account password or MFA secret\. - Anything that lets the service trade without the Expert in your own terminal\. > **FAILURE BEHAVIOUR** — If the analysis service is unreachable\, the Expert reports an unavailable state instead of guessing\. Nothing is executed on a stale result\. ## Where each state is visible | State | Where you see it | | --- | --- | | Entitlement readiness | Account → My products | | License binding | Account → Licenses | | Bound terminal | Account → MT5 accounts | | Expert release | Account → Downloads | | Payment and order | Account → Orders \& billing | --- # Create your account > Registration\, email verification and multi\-factor authentication\. *Guides → Start here* 1. **Register** — Open [Create account](/auth/register) and use an address you control\. The address becomes your recovery path\. 2. **Verify the email** — Verification is required before any entitlement\, License or enrollment is issued\. 3. **Enable MFA** — Add an authenticator app under Account → Security\. MFA is mandatory for administrative roles and strongly recommended for everyone\. 4. **Review your sessions** — Account → Security lists active browser sessions so you can end anything you do not recognise\. > **ONE PERSON\, ONE ACCOUNT** — Sharing an account is a License\-terms violation and can suspend entitlements\. See [License terms](/docs/policies/license-terms)\. ## Password expectations - At least 15 characters\. - Mixed case\, a number and a symbol\. - Never reused from another service\. ## If you cannot sign in Use [Forgot password](/auth/forgot-password)\. If the address itself is unreachable\, open a ticket from [Support](/support) with your order reference — support never asks for a password\, a License secret or an MFA code\. --- # Knarrion Pro > AI zones\, Auto mode\, news awareness and one\-panel trade management for EUR\/USD in MetaTrader 5\. *Guides → Products \& features* Knarrion Pro brings sentiment\, fundamentals\, technicals\, market structure and the output of several AI models into one view\, then maps it into clear Buy and Sell zones on your chart\. It is currently built around EUR\/USD\. ## What every plan includes - AI Buy and Sell zones built from several AI models\. - Sentiment\, fundamental\, technical and market\-structure analysis in one view\. - Auto mode\, with entries on confirmation or with limit orders on the zones\. - Built\-in technical and Smart Money confirmation strategies you switch on or off\. - Your own zone boxes\, drawn directly on the chart\. - High\-impact news tracking\, with optional closing of open positions before the release\. - One\-panel trade management\: enter\, move to risk\-free\, hedge\, take half off\, close winners\, losers or everything\. - Complete video training on using Knarrion Pro\. - Priority setup and support\, software updates while your plan is active\, and a License bound to your own MT5 account\. ## How Auto enters | Entry mode | What happens | | --- | --- | | With confirmation | Built\-in technical and Smart Money strategies confirm the setup inside the zone before Knarrion Pro enters\. | | With limit orders | Knarrion Pro places limit orders on the zones and waits for price to come to them\. | > **AUTO IS ALWAYS YOUR CHOICE** — Knarrion Pro never trades on its own\. You turn Auto on\, choose the entry mode\, and can pause it or take over at any moment from the trade panel\. ## Plans | Plan | Access | Course included | | --- | --- | --- | | Monthly | 1 month | No | | Annual | 12 months | Yes | | Lifetime | No expiry · offered for a limited time | Yes | | Custom | No expiry · built around your strategy | Yes | Prices\, any running discount and its end date are published on [Pricing](/pricing) and confirmed again at checkout\. ## Not included - Any guaranteed or implied performance outcome\. - Pairs other than EUR\/USD\, for now\. - Redistribution rights for the Expert or its output\. ## Delivered after payment | Deliverable | Where it appears | | --- | --- | | Knarrion Pro entitlement | Account → My products | | Protected Expert download | Account → Downloads | | Account\-bound License | Account → Licenses | | The complete course \(annual\, lifetime and Custom\) | Account → Courses | | Installation guide and release notes | Account → Downloads | --- # The Multidimensional Trader > A progressive curriculum on analytical structure\, risk and system thinking\. *Guides → Products \& features* A module\-and\-lesson curriculum covering analytical structure\, technical reasoning\, risk as a design constraint\, MT5 mechanics\, and the Knarrion Pro workflow\. One payment gives lifetime access\. > **INCLUDED WITH KNARRION PRO** — Every Knarrion Pro plan except monthly — Annual\, Lifetime and Custom — includes the complete course at no extra cost\. It appears in [Account → Courses](/account/courses) after the order is fulfilled\. ## How lessons are delivered - Protected streaming\-only video\. There is no lesson download\. - Resume position and progress tracking per lesson\. - Captions\, chapters and transcripts where approved\. - Free previews where the operator has published them\. > **WHY NO DOWNLOADS** — Lesson video is licensed to you\, not transferred to you\. Attempting to capture or redistribute it is a License\-terms violation\. ## Where to start Open [Courses](/courses) for the public outline\, or your enrolled workspace at [Account → Courses](/account/courses)\. --- # Knarrion Pro Lite bundle > One commercial package\, two independent entitlements\. *Guides → Products \& features* > **NO LONGER SOLD** — Knarrion Pro Lite is no longer offered\. Existing purchases keep working exactly as described below\. Knarrion Pro Annual and Lifetime now include the course\. Knarrion Pro Lite is a single purchase that issues two independent entitlements\: the Knarrion Pro analysis component and the Course enrollment\. > **INDEPENDENT READINESS** — Each component becomes ready on its own schedule\. A bundle can legitimately show one component ready and the other still processing\; your account reports each separately\. ## What this means practically - Course access does not wait for the Expert release\. - A delay in one component never invalidates the other\. - Support can act on one component using the order reference\. --- # Knarrion Pro Custom > Knarrion Pro built around your own strategy\, rules and features\. *Guides → Products \& features* Knarrion Pro Custom is for professional traders\, funds\, prop firms\, companies and institutions that want Knarrion Pro to follow their own way of trading\. You tell the developer how you trade\; your strategies\, entry and exit rules\, risk logic\, panels and alerts are designed with you and built into your own Knarrion Pro\. ## What you get - Your own trading strategies\, built into your Knarrion Pro\. - One\-to\-one design sessions with the developer\. - Custom entry\, exit and risk\-management rules\. - Custom panels\, alerts and features on request\. - A Knarrion Pro lifetime License and the complete course\, delivered at purchase\. - Priority support for 12 months\. ## How it works 1. **Talk to us first\, if you like** — Open a ticket from [Support](/account/support/new?topic=product) to describe your strategy before you buy\. 2. **Purchase** — Your Knarrion Pro lifetime License and the course are delivered as soon as the payment is confirmed\. 3. **Design sessions** — The developer works through your rules and requirements with you\. 4. **Your build** — Your customised Knarrion Pro is delivered through your account\, bound to your License\. > **SAME GUARANTEES** — The 3\-day money\-back guarantee and the risk terms apply to Custom as to every purchase\. See [Refunds and guarantee](/docs/commerce/refunds-and-guarantee)\. --- # Feature matrix > A single comparison of what each product includes\. *Guides → Products \& features* | Capability | Knarrion Pro Monthly | Knarrion Pro Annual \/ Lifetime | Course | Knarrion Pro Custom | | --- | --- | --- | --- | --- | | AI Buy and Sell zones | Yes | Yes | No | Yes | | Auto mode \(confirmation or limit orders\) | Yes | Yes | No | Yes | | News tracking and close\-before\-news | Yes | Yes | No | Yes | | One\-panel trade management | Yes | Yes | No | Yes | | Video training on using Knarrion Pro | Yes | Yes | No | Yes | | The complete course | No | Yes | Yes | Yes | | Your own strategies built in | No | No | No | Yes | | Account\-bound License | Yes | Yes | No | Yes | Live pricing and availability for every row above is published on [Pricing](/pricing) and [Compare](/compare)\. --- # Requirements > What your terminal\, broker and machine need before installation\. *Guides → MetaTrader 5* | Requirement | Detail | | --- | --- | | Terminal | MetaTrader 5\, current build\, 64\-bit | | Account type | Demo or Real\, as permitted by the published offer | | Connectivity | Outbound HTTPS from the terminal host | | Session | A verified Knarrion account with an issued License | | Clock | System time synchronised\; large drift breaks authorisation | > **CHECK THE OFFER FIRST** — Not every broker or server is in scope for every offer\. The supported combination is validated during checkout\, before payment\. --- # Bind an MT5 account > How a License is tied to a broker\, server\, account\, device and IP\. *Guides → MetaTrader 5* 1. **Collect your terminal details** — You need the MT5 login number\, the exact server name shown in the terminal\, and whether the account is Demo or Real\. 2. **Open the workspace** — Go to [Account → MT5 accounts](/account/mt5-accounts) and add the account\. 3. **Attach the License** — In [Account → Licenses](/account/licenses)\, bind the issued License to that account\. 4. **Start the Expert once** — The first authorised run registers the device and current IP against the License\. ## Binding rules - One License authorises one account at a time\. - Device and IP limits are recorded on the License itself\. - A changed server name is treated as a different binding\. - Rebinding is an operator\-reviewed action\, not a self\-service toggle you can loop\. > **CHANGED BROKER OR MOVED MACHINE\?** — Open a ticket from [Support](/support) with the order reference\. Rotation is handled through the governed License rotation workflow rather than by disabling protection\. --- # Install the MT5 Expert > From the Downloads workspace to a running Expert on a chart\. *Guides → MetaTrader 5* 1. **Download the release** — Open [Account → Downloads](/account/downloads) and take the current release\. Releases are per\-entitlement and expire\. 2. **Open the data folder** — In MetaTrader 5\: File → Open Data Folder → MQL5 → Experts\. 3. **Copy the Expert** — Place the downloaded file in that Experts folder\. 4. **Restart the terminal** — Close MetaTrader 5 completely and reopen it so the Navigator re\-indexes\. 5. **Allow outbound requests** — Tools → Options → Expert Advisors\, then permit WebRequest for the endpoint listed in your release notes\. 6. **Attach to a chart** — Drag the Expert onto a chart and confirm Algo Trading is enabled for the terminal\. > **ONE TERMINAL AT A TIME** — Running the same License in two terminals simultaneously will fail authorisation\. Stop the first terminal before starting the second\. ## Verify it is working - The Expert reports an authorised state in the chart corner\. - The Experts tab shows a successful authorisation line\. - [Account → Licenses](/account/licenses) shows a recent activity timestamp\. --- # MT5 troubleshooting > The failures that actually happen\, and what each one means\. *Guides → MetaTrader 5* | Symptom | Most likely cause | Action | | --- | --- | --- | | Expert not in Navigator | File placed in the wrong folder\, or terminal not restarted | Re\-open the data folder and restart MetaTrader 5 | | Authorisation refused | Account\, server or device does not match the binding | Compare the values in Account → MT5 accounts | | Request blocked | WebRequest permission missing | Add the endpoint under Tools → Options → Expert Advisors | | Intermittent disconnects | IP changed\, or a VPN is rotating exits | Use a stable connection\, then re\-check the License | | Works on one machine only | Device limit reached | Review device slots in Account → Licenses | | Analysis unavailable | Service degraded upstream | Retry later\; nothing is executed on a stale result | > **BEFORE OPENING A TICKET** — Have your order reference and the exact message from the Experts tab\. Never paste your License secret\, password or MFA code into a ticket\. --- # Analytical methods > The families of reasoning the analysis layer applies\. *Guides → Analytical models* The analysis layer combines deterministic market\-structure processing with AI\-assisted reasoning\. Neither half is a prediction engine\. ## Method families 1. **Structure** — Liquidity\, displacement and range behaviour are described in terms a trader can verify on the chart\. 2. **Context** — Higher\-timeframe conditions are used to qualify or disqualify a lower\-timeframe observation\. 3. **Risk framing** — Invalidation is expressed before any constructive reading\, so a wrong read is cheap\. 4. **AI\-assisted synthesis** — A language model summarises the structured evidence\. It never invents price levels that the deterministic layer did not produce\. ## How to read an output - Start with the invalidation\, not the conclusion\. - Treat every reading as conditional on the stated context\. - Discard the output when the stated condition is no longer true\. --- # Analytical limits > What the platform cannot know\, and the risk that stays with you\. *Guides → Analytical models* > **RISK STAYS WITH YOU** — Trading carries risk of loss\. Knarrion Pro does not promise outcomes and does not replace your own decision process\. Every automated action follows the settings you choose\, and you can pause it at any moment\. ## Known limits - The service cannot see your broker\'s internal execution behaviour\, slippage model or spread policy\. - Illiquid sessions and news windows degrade every structural reading\, including this one\. - Historical description is not predictive strength\. - An AI\-assisted summary can be fluent and still be wrong\; the invalidation level is the safeguard\. ## What we publish instead of promises Operator\-reviewed weekly reviews are published on [Weekly performance](/weekly-performance)\. They are evidence for discussion\, not an offer\, a forecast\, or a claim about your results\. --- # Workspaces and navigation > Which surface owns which answer\. *Guides → Using the site* Knarrion separates the public website from role\-scoped workspaces\. Signing in opens the workspace that matches your role and nothing else\. | Surface | Who | Owns | | --- | --- | --- | | Public website | Everyone | Offer\, documentation\, support entry | | Account | Customer | Entitlements\, licenses\, downloads\, orders\, tickets | | Learn | Enrolled customer | Lessons and progress | | Affiliate portal | Affiliate | Links\, conversions\, commissions | | Administration | Admin | Operations delegated by the control plane | | Super admin | Owner | Governed platform control | ## Keyboard - Press ⌘K \(or Ctrl K\) anywhere in the documentation to search\. - Use ↑ ↓ to move through results and Enter to open one\. - Press Escape to close the search overlay\. --- # Notifications and tickets > How the platform reaches you and how to reach a human\. *Guides → Using the site* Operational state is delivered in your account first and by email second\, so a blocked mailbox never hides an entitlement change\. ## Opening a good ticket 1. **Start from Support** — Open [Support](/support) so the ticket is attached to your identity automatically\. 2. **Include the order reference** — It is the one identifier support needs\. It is visible in [Account → Orders \& billing](/account/orders)\. 3. **Describe the observed state** — What you expected\, what the workspace shows\, and the exact message text\. 4. **Never include secrets** — No passwords\, no License secrets\, no MFA codes\, no wallet seed phrases\. > **SUPPORT WILL NEVER ASK FOR A SECRET** — Any message requesting your password\, seed phrase\, MFA code or full License code is fraudulent\, regardless of how it is branded\. --- # How the affiliate program works > Who can join\, what you share\, and how a sale becomes money in your wallet\. *Guides → Affiliate program* Partners recommend Knarrion with their own referral link or coupon code\. When a customer they referred pays for an order\, the partner earns a commission on the amount the customer actually paid\. ## Joining 1. Read the [affiliate program page](/affiliate) and the program rules below\. 2. Open a ticket in the Affiliate category from [Support](/support)\. Tell us where and how you plan to share Knarrion\. 3. After approval you sign in to the Affiliate portal\. It requires an authenticator app \(Google Authenticator or compatible\) for every sign\-in\. Your commission rate\, coupon discount and payout terms are set for your account and shown in the portal\. They are never changed retroactively\: every sale keeps the terms that applied when it happened\. ## From a click to a payout 1. **Share** — Create a referral link or a coupon code in one click in [Links \& coupons](/affiliate-portal/links) and share it\. 2. **A customer buys** — The sale is credited to you once the customer\'s payment is verified on\-chain\. 3. **Held\, then payable** — Each commission is held for your refund window\, then becomes payable automatically\. 4. **Request a payout** — Request any payable amount from [Wallet](/affiliate-portal/wallet)\. It is paid in USDC on BNB Smart Chain\. ## Your portal at a glance | Page | What you do there | | --- | --- | | Overview | Payable balance\, held commission\, revenue chart and your links and codes ready to copy\. | | Performance | Revenue and commission over 30\, 90 or 365 days\. | | Conversions | Every sale credited to you\, with its state\. | | Commissions | Where your money sits right now and how each amount is calculated\. | | Links \& coupons | Create\, pause and archive links and coupon codes\. | | Wallet | Request payouts and follow their status\. | | Tickets | Contact the partner team\. | --- # Referral links and coupon codes > Create them in one click\, choose where a link opens\, and understand which one gets the credit\. *Guides → Affiliate program* ## Create in one click In [Links \& coupons](/affiliate-portal/links)\, choose “Create link” or “Create coupon code”\. Knarrion generates a readable link \(for example `/r/yourname-k7m3p`\) or an unguessable code and shows it ready to copy or share\. Under “Customize” you can pick your own link name\, set an expiry\, or limit how often a code can be used\. ## Referral links - A link can open the home page\, all products\, or pricing\. - When someone opens your link\, their browser remembers you for the attribution window \(30 days by default\)\. If they buy within that window\, the sale is credited to you\. - If the customer opens another partner\'s link later\, the most recent link wins\. ## Coupon codes - Your code gives customers the discount set for your account \(shown in the portal\)\. - Codes you create also apply on top of an offer that is already on sale\, so they keep working during promotions\. A code issued to you by the Knarrion team follows its own campaign rules\. - By default each customer can use your code once\. - A coupon always wins\: if a customer uses your code\, the sale is credited to you even if they arrived through someone else\'s link\. ## Pausing and archiving Pause a link or code to stop new credits temporarily\; activate it again at any time\. Archive it when you no longer need it\. Archiving keeps all past sales and earnings\. Your account can keep a limited number of active links and codes \(shown in the portal\)\; archive one to make room\. > **YOUR OWN PURCHASES** — Buying through your own link or code never earns commission\, and a coupon cannot be redeemed by the partner who owns it\. --- # Commissions\, holds and refunds > How each commission is calculated\, when it becomes payable\, and what a refund does\. *Guides → Affiliate program* ## How a commission is calculated Commission \= your rate × the amount the customer actually paid\, after any sale price and coupon discount\. A coupon issued to you by the Knarrion team may carry its own agreed rate\; the portal shows which rate applied to each sale\. ## Commission states | State | Meaning | | --- | --- | | Held \(refund window\) | The sale is recorded and waiting out the refund window \(30 days by default\)\. | | Approved · payable | The window has passed\. The amount is in your payable balance\. | | Paid | The amount was included in a payout to your wallet\. | | Reversed | The sale was refunded\, so its commission was cancelled\. | ## Refunds - A refund during the hold cancels that commission before it is ever payable\. - If a refunded commission was already paid out\, the amount is recorded as a debt and deducted from your future earnings\. No one asks you to send money back\. > **ACCOUNT REVIEWS** — If your account is suspended or under a financial review\, earned commissions stay recorded and are released once the review is complete\. --- # Payouts > Request a payout\, what is checked\, and how long each step takes\. *Guides → Affiliate program* ## Requesting a payout 1. Open [Wallet](/affiliate-portal/wallet)\. The amount you can request is shown at the top\. 2. Enter the amount and the BNB Smart Chain wallet address that should receive USDC\. 3. Confirm with your current password and a fresh authenticator code\. - Payouts open once your payable balance reaches the minimum \(10 USD by default\)\. The portal shows how much more you need\. - The requested amount is reserved immediately\, so it cannot be requested twice\. - The wallet address is used for that request only and is not saved to your profile\. - You can cancel a request while it is still waiting for review\. ## Payout states | State | Meaning | | --- | --- | | Requested | Waiting for review by the finance team\. | | Approved | Approved and queued for payment\. | | Partially paid | Part of the amount has been sent\; the rest stays reserved\. | | Paid | Sent in full\. The transaction is recorded against your request\. | | Rejected or cancelled | Nothing was sent and the reserved amount returns to your payable balance\. | --- # Program rules and FAQ > What partners may and may not do\, and answers to common questions\. *Guides → Affiliate program* ## Allowed - Honest reviews\, tutorials and recommendations on your own channels\. - Sharing your link or code with people who asked for it\. ## Not allowed - Promising income\, profit or trading results\. - Bidding on the Knarrion brand in search ads\. - Spam\, cookie stuffing\, or hiding your link inside unrelated content\. - Buying through your own link or code\. Breaking these rules can pause new attribution on your account while it is reviewed\. Commissions already earned stay recorded\. ## Frequently asked questions **When do I get paid\?** Each commission becomes payable after your refund window\. You can then request a payout at any time once you reach the minimum\. **A customer used my code but I don\'t see the sale\.** Sales appear after the payment is verified on\-chain\. If the customer saw a message under the code at checkout\, the code did not apply\, for example because it was paused or reached its use limit\. Ask the customer which message they saw\, then contact us with the order number\. **Can I change my commission rate or coupon discount\?** These are set by the Knarrion team for your account\. Ask through a ticket\. **Can my code be used during a sale\?** Yes for codes you create in the portal\: they apply on top of the sale price\. A code issued to you by the Knarrion team follows the rules of its own campaign\. --- # How pricing works > Term structure\, what changes at renewal\, and where the real number lives\. *Billing \& payments → Pricing \& plans* > **ONE AUTHORITATIVE PRICE** — Documentation never restates a price\. The live offer\, currency and term are published on [Pricing](/pricing) and confirmed again at checkout\. ## Term structure - Knarrion Pro\: Monthly\, Annual or Lifetime\. Every plan has every Knarrion Pro capability\; only the access term differs\. - Annual and Lifetime also include the complete course at no extra cost\. - Lifetime is offered for a limited time and can be withdrawn from Pricing\; existing lifetime Licenses are never affected\. - The course on its own is a one\-time purchase with lifetime access\. Knarrion Pro Custom is a one\-time purchase that includes Lifetime and the course\. - The term begins when the entitlement is issued\, not when payment is initiated\. ## What happens at the end of a term 1. **You are notified in the workspace** — Expiry state appears in [Account → My products](/account/products) before it takes effect\. 2. **Access stops\, data does not disappear** — An expired entitlement stops authorising the Expert\. Your orders\, tickets and account history remain\. 3. **Renewal issues a new term** — Renewal is an explicit purchase\. Nothing is charged silently\. ## Discounts Where a scheduled discount exists\, it is shown on the offer itself\: the regular price struck through\, the discounted price\, and the time left\. After the end date the regular price applies\. Documentation does not carry promotional codes\; if you have one\, see [Using a promotion code](/docs/commerce/promotion-codes)\. --- # Using a promotion code > Where to enter a code\, how the discount is calculated\, and what each checkout message means\. *Billing \& payments → Pricing \& plans* A promotion code is entered in the Payment Summary at checkout\, next to the order total\. The server checks it and shows the exact amount you will pay before you continue to payment\. ## How it works 1. **Enter the code and press Apply** — Codes are not case\-sensitive\. Spaces before or after the code are ignored\. 2. **Check the new total** — The summary shows the code\'s saving as its own line\. Nothing is charged at this point\. 3. **Continue to payment** — The price is fixed when the order is created and is never changed afterwards\. ## Good to know - One code per order\. If an automatic promotion would save you more than your code\, the better one is applied and the summary tells you so\. - A code can only be applied by the customer\'s own account\. Affiliates cannot use their own codes\. - Every order keeps a small minimum payable amount\, so a large discount can be reduced to keep the order payable\. - While your order is unpaid\, one use of the code is held for you for a limited time\. If you leave the checkout\, the hold expires on its own\. ## What the messages mean | Message | What it means | | --- | --- | | This offer is already on sale\, and this code cannot be added to the sale price\. | The campaign does not apply on top of a running sale\. The sale price is already in your total\. | | This code is only for a customer\'s first purchase\. | Your account already has a paid order\, so this welcome code does not apply\. | | You have already used this code\. | You reached the number of uses allowed for one customer\. An unpaid checkout of yours may also be holding a use for a short time\. | | This code has reached its redemption limit\. | The campaign has no uses left\. | | This code needs a higher order total\. | The code has a minimum order amount\. | | This code is not valid for the selected offer\. | The code does not exist\, is not active yet or any more\, or does not cover this product\. | | A better automatic promotion is already applied to this offer\. | You are already getting a larger discount than the code would give\. | > **STILL NOT WORKING\?** — Open a ticket from [Support](/support) with the code and the product\. We can see exactly why it was refused\. --- # How payment works > USDC on BNB Smart Chain\, from intent to confirmed entitlement\. *Billing \& payments → Payments* Orders are settled in USDC on BNB Smart Chain\. The platform issues a payment intent\, watches the chain for a matching transfer\, and only then creates entitlements\. ## The sequence 1. **An order is created** — Checkout validates the offer\, the broker\/server combination where relevant\, and the amount\. 2. **A funding intent is issued** — You receive a destination address and an exact amount\. Both are bound to that single order\. 3. **You transfer USDC** — Send the exact amount from a wallet you control\, on BNB Smart Chain\, using the USDC contract shown at checkout\. 4. **The transfer is observed** — The platform watches for the transfer and waits for finality before treating it as settled\. 5. **Entitlements are issued** — Licenses\, enrollments and downloads are created and reported in your account\. > **NETWORK AND AMOUNT MUST BOTH MATCH** — Sending on the wrong chain\, from an exchange that rewrites the sender\, or for a different amount can make a transfer unmatchable\. Send the exact amount\, on BNB Smart Chain\, from a wallet you control\. ## Wallet balance You can also top up a platform balance and pay an order from it\. Balance\, top\-ups and allocations are shown in [Account → Wallet](/account/wallet)\. --- # Payment and fulfillment states > What each state means and what to do in it\. *Billing \& payments → Payments* | State | Meaning | Your action | | --- | --- | --- | | Awaiting transfer | The intent exists\; no matching transfer yet | Send the exact amount\, or let the intent expire | | Observed | A transfer was seen but is not final | Wait for confirmations | | Confirmed | Settlement is final | None | | Processing | Entitlements are being created | Wait\; the workflow retries safely | | Partially ready | One bundle component is ready | Use what is ready\; the rest continues | | Ready | Everything is issued | Bind your License and install | | Needs review | An amount or sender could not be matched | Open a ticket with the order reference and transaction hash | > **A RECORDED PAYMENT IS NEVER LOST** — If fulfillment is delayed\, your payment stays recorded against the order\. The workflow retries safely and support can act on the order reference without asking for any secret\. --- # Refunds and guarantee > What is covered\, what is not\, and how a request is handled\. *Billing \& payments → Payments* > **THE POLICY IS AUTHORITATIVE\, THIS PAGE IS ORIENTATION** — The binding text is [Purchase terms](/legal/purchase-terms)\. Where this page and the terms differ\, the terms win\. ## 3\-day money\-back guarantee If a purchase is not what you expected\, request a full refund within 3 days of access being made available\. No conditions\, no questions asked\. We refund the full price you paid us\; blockchain network fees go to the network\, not to us\, so they cannot be returned\. ## Also covered at any time - A duplicate settled payment for the same order\. - An entitlement the platform could not deliver at all\. - A commercial error on our side in the issued offer\. > **WHAT A REFUND CHANGES** — A refunded order ends the access it created\, including a course delivered with it\. Trading results are never part of a refund\. ## How to request one 1. **Open a ticket** — Use [Support](/support) with the order reference\. Within the first 3 days no reason is needed\. 2. **Include chain evidence** — The transaction hash and the sending address are enough\. Never send a seed phrase or private key\. 3. **Expect a written decision** — The outcome is recorded against the order so it stays verifiable later\. --- # Licenses > Issue\, binding\, limits\, rotation and suspension\. *Billing \& payments → Account \& licenses* A License is the authorisation object that lets the Expert run\. It is issued per entitlement and is never transferable\. | Property | Behaviour | | --- | --- | | Scope | One entitlement\, one active MT5 account | | Binding | Broker\, server\, account\, device and IP | | Visibility | Masked in the workspace\; only you and an authorised operator can reveal it | | Rotation | Operator\-reviewed\, audit logged\, previous binding invalidated | | Suspension | Immediate\; the Expert stops authorising | > **TREAT A LICENSE LIKE A PASSWORD** — Do not paste it into a ticket\, a screenshot\, a forum\, or any chat\. Support never needs the full value\. ## When to request rotation - You changed broker or the server name changed\. - You replaced the machine that runs the terminal\. - You believe the value was exposed\. --- # Downloads and releases > How protected releases are issued and kept current\. *Billing \& payments → Account \& licenses* - Downloads are issued per entitlement and are time\-limited\. - A new release supersedes the previous one\; run the current release\. - Course lessons never appear here — lesson video is streaming\-only\. - A download link is personal\. Sharing it is a License\-terms violation\. Everything above is visible in [Account → Downloads](/account/downloads)\. --- # Account security > MFA\, sessions\, recovery and the things nobody will ever ask you for\. *Billing \& payments → Account \& licenses* ## Controls you own - Authenticator\-based MFA on your account\. - A reviewable list of active browser sessions\. - Email verification on every address change\. - A written record of privileged actions on your account\. > **PHISHING SHAPE** — A real Knarrion message never asks you to move funds to a \"verification\" address\, never asks for an MFA code\, and never asks for a wallet seed phrase\. When in doubt\, navigate to the site yourself instead of following a link\. ## If you suspect compromise 1. End all other sessions from Account → Security\. 2. Change your password and re\-enrol MFA\. 3. Open a ticket from [Support](/support) with the order reference\. 4. Request License rotation if the Expert was running on a machine you no longer control\. --- # Common issues > The short list that resolves most tickets before they are opened\. *Support \& policies → Troubleshooting* **I paid but nothing appeared** Check [Account → Orders \& billing](/account/orders)\. If the state is Observed or Processing\, settlement or fulfillment is still running\. If it is Needs review\, open a ticket with the order reference and the transaction hash\. **The Expert says it is not authorised** The binding no longer matches\. Compare broker\, server name and account number with [Account → MT5 accounts](/account/mt5-accounts)\, and confirm no second terminal is running the same License\. **A lesson will not play** Lesson video is streaming\-only and needs a stable connection\. Disable download managers and ad blockers for the site\, then reload\. **I did not receive an email** Check spam\, then confirm the address in Account → Profile\. Operational state always appears in the workspace as well\, so nothing is lost\. **My download link expired** Links are time\-limited by design\. Re\-issue the current release from [Account → Downloads](/account/downloads)\. **I sent the wrong amount** Open a ticket with the transaction hash\. An unmatched transfer is reviewed manually\; do not send a second transfer first\. > **STILL STUCK\?** — Open [Support](/support) with the order reference and the exact message you see\. That pair resolves most cases in one round trip\. --- # Terms of service > Scope\, acceptable use\, and where the binding text lives\. *Support \& policies → Policies* > **BINDING TEXT** — The authoritative agreement is published at [Terms](/legal/terms)\. This page summarises it for orientation only\. ## Core obligations - Use one account\, for yourself\, with accurate information\. - Do not share\, resell or sublicense any entitlement\, License or release\. - Do not attempt to capture\, extract or redistribute protected media\. - Do not present Knarrion output as a guaranteed outcome to anyone\. ## What we owe you - A working entitlement for the term you purchased\, or a remedy\. - Clear state in your workspace instead of silence\. - A support path that never requires you to disclose a secret\. --- # Purchase terms > What a purchase creates\, and when\. *Support \& policies → Policies* - A purchase creates entitlements\, not a promise of results\. - Every purchase carries a 3\-day money\-back guarantee\. - Bundle components are issued independently and can become ready at different times\. - Settlement is final on\-chain\; fulfillment state is reported in your account\. - The offer shown at checkout is the offer you receive\. The full text is at [Purchase terms](/legal/purchase-terms)\. --- # License terms > What a License permits and what voids it\. *Support \& policies → Policies* ## Permitted - Personal analytical use on the bound MT5 account\. - Installation on the registered device for the licensed term\. - Requesting an operator\-reviewed rotation when your setup legitimately changes\. ## Voids the License - Sharing\, renting or reselling access\. - Reverse engineering or repackaging the Expert\. - Circumventing binding\, device or IP controls\. - Redistributing protected lesson media\. The full text is at [License terms](/legal/license-terms)\. --- # Privacy and data > What is collected\, why\, and what is never collected\. *Support \& policies → Policies* ## Collected - Account identity\: email\, display name\, verification state\. - Commercial records\: orders\, payments\, entitlements\, licenses\. - Operational binding\: MT5 login\, server name\, device and IP for authorisation\. - Support content you choose to send\. ## Never collected - Your broker password or investor password\. - Wallet private keys or seed phrases\. - Payment card data — the platform does not process cards\. The full statement is at [Privacy](/legal/privacy)\. --- # For AI agents > Machine\-readable entry points into this documentation\. *Support \& policies → Resources* This documentation is published for retrieval as well as for reading\. Every surface below is generated from the same governed tree\, so an agent never has to parse layout chrome\. | Surface | Path | Use | | --- | --- | --- | | Structured index | \/docs\/llms\.txt | Discover every published page with titles and summaries | | Full corpus | \/docs\/llms\-full\.txt | One Markdown document containing the whole tree | | Single page | \/docs\/\\/\\.md | Clean Markdown for one page | | JSON tree | \/api\/v1\/public\/docs | Typed navigation\, sections\, pages and blocks | ## Retrieval conventions - Every heading has a stable anchor\, so a citation can point at a section rather than a page\. - Every page carries a one\-sentence summary written to be quotable on its own\. - Authoritative numbers are never duplicated here\; the page links to the surface that owns them\. > **COPY THIS PAGE** — Use the Copy page control in the page header to place the current page on your clipboard as clean Markdown\. --- # Documentation changelog > How documentation revisions are recorded\. *Support \& policies → Resources* Documentation is a governed surface\. Every publication is revision\-checked\, requires a written reason\, is authorised with MFA\, and is recorded in the audit trail with a before and after snapshot\. - A stale editor cannot overwrite a newer revision\; the save is refused\. - The public tree only ever exposes published spaces\, sections and pages\. - Removing a page removes it from search\, navigation and the machine\-readable projections in the same commit\. ---