Refunds and guarantee

#3-day money-back guarantee

If a purchase is not what you expected, request a full refund within 3 days of access being made available. No conditions, no questions asked. We refund the full price you paid us; blockchain network fees go to the network, not to us, so they cannot be returned.

#Also covered at any time

• A duplicate settled payment for the same order.
• An entitlement the platform could not deliver at all.
• A commercial error on our side in the issued offer.

#How to request one

1. 01
   Open a ticket

   Use Support with the order reference. Within the first 3 days no reason is needed.

2. 02
   Include chain evidence

   The transaction hash and the sending address are enough. Never send a seed phrase or private key.

3. 03
   Expect a written decision

   The outcome is recorded against the order so it stays verifiable later.