Using a promotion code
Where to enter a code, how the discount is calculated, and what each checkout message means.
On this page
A promotion code is entered in the Payment Summary at checkout, next to the order total. The server checks it and shows the exact amount you will pay before you continue to payment.
#How it works
- Enter the code and press Apply
Codes are not case-sensitive. Spaces before or after the code are ignored.
- Check the new total
The summary shows the code's saving as its own line. Nothing is charged at this point.
- Continue to payment
The price is fixed when the order is created and is never changed afterwards.
#Good to know
- One code per order. If an automatic promotion would save you more than your code, the better one is applied and the summary tells you so.
- A code can only be applied by the customer's own account. Affiliates cannot use their own codes.
- Every order keeps a small minimum payable amount, so a large discount can be reduced to keep the order payable.
- While your order is unpaid, one use of the code is held for you for a limited time. If you leave the checkout, the hold expires on its own.
#What the messages mean
| Message | What it means |
|---|---|
| This offer is already on sale, and this code cannot be added to the sale price. | The campaign does not apply on top of a running sale. The sale price is already in your total. |
| This code is only for a customer's first purchase. | Your account already has a paid order, so this welcome code does not apply. |
| You have already used this code. | You reached the number of uses allowed for one customer. An unpaid checkout of yours may also be holding a use for a short time. |
| This code has reached its redemption limit. | The campaign has no uses left. |
| This code needs a higher order total. | The code has a minimum order amount. |
| This code is not valid for the selected offer. | The code does not exist, is not active yet or any more, or does not cover this product. |
| A better automatic promotion is already applied to this offer. | You are already getting a larger discount than the code would give. |