# Refunds and guarantee

> What is covered\, what is not\, and how a request is handled\.

*Billing \& payments → Payments*

> **THE POLICY IS AUTHORITATIVE\, THIS PAGE IS ORIENTATION** — The binding text is [Purchase terms](/legal/purchase-terms)\. Where this page and the terms differ\, the terms win\.

## 3\-day money\-back guarantee

If a purchase is not what you expected\, request a full refund within 3 days of access being made available\. No conditions\, no questions asked\. We refund the full price you paid us\; blockchain network fees go to the network\, not to us\, so they cannot be returned\.

## Also covered at any time

- A duplicate settled payment for the same order\.
- An entitlement the platform could not deliver at all\.
- A commercial error on our side in the issued offer\.

> **WHAT A REFUND CHANGES** — A refunded order ends the access it created\, including a course delivered with it\. Trading results are never part of a refund\.

## How to request one

1. **Open a ticket** — Use [Support](/support) with the order reference\. Within the first 3 days no reason is needed\.
2. **Include chain evidence** — The transaction hash and the sending address are enough\. Never send a seed phrase or private key\.
3. **Expect a written decision** — The outcome is recorded against the order so it stays verifiable later\.