# Common issues

> The short list that resolves most tickets before they are opened\.

*Support \& policies → Troubleshooting*

**I paid but nothing appeared**

Check [Account → Orders \& billing](/account/orders)\. If the state is Observed or Processing\, settlement or fulfillment is still running\. If it is Needs review\, open a ticket with the order reference and the transaction hash\.

**The Expert says it is not authorised**

The binding no longer matches\. Compare broker\, server name and account number with [Account → MT5 accounts](/account/mt5-accounts)\, and confirm no second terminal is running the same License\.

**A lesson will not play**

Lesson video is streaming\-only and needs a stable connection\. Disable download managers and ad blockers for the site\, then reload\.

**I did not receive an email**

Check spam\, then confirm the address in Account → Profile\. Operational state always appears in the workspace as well\, so nothing is lost\.

**My download link expired**

Links are time\-limited by design\. Re\-issue the current release from [Account → Downloads](/account/downloads)\.

**I sent the wrong amount**

Open a ticket with the transaction hash\. An unmatched transfer is reviewed manually\; do not send a second transfer first\.

> **STILL STUCK\?** — Open [Support](/support) with the order reference and the exact message you see\. That pair resolves most cases in one round trip\.