# MT5 troubleshooting

> The failures that actually happen\, and what each one means\.

*Guides → MetaTrader 5*

| Symptom | Most likely cause | Action |
| --- | --- | --- |
| Expert not in Navigator | File placed in the wrong folder\, or terminal not restarted | Re\-open the data folder and restart MetaTrader 5 |
| Authorisation refused | Account\, server or device does not match the binding | Compare the values in Account → MT5 accounts |
| Request blocked | WebRequest permission missing | Add the endpoint under Tools → Options → Expert Advisors |
| Intermittent disconnects | IP changed\, or a VPN is rotating exits | Use a stable connection\, then re\-check the License |
| Works on one machine only | Device limit reached | Review device slots in Account → Licenses |
| Analysis unavailable | Service degraded upstream | Retry later\; nothing is executed on a stale result |

> **BEFORE OPENING A TICKET** — Have your order reference and the exact message from the Experts tab\. Never paste your License secret\, password or MFA code into a ticket\.