# Payment and fulfillment states

> What each state means and what to do in it\.

*Billing \& payments → Payments*

| State | Meaning | Your action |
| --- | --- | --- |
| Awaiting transfer | The intent exists\; no matching transfer yet | Send the exact amount\, or let the intent expire |
| Observed | A transfer was seen but is not final | Wait for confirmations |
| Confirmed | Settlement is final | None |
| Processing | Entitlements are being created | Wait\; the workflow retries safely |
| Partially ready | One bundle component is ready | Use what is ready\; the rest continues |
| Ready | Everything is issued | Bind your License and install |
| Needs review | An amount or sender could not be matched | Open a ticket with the order reference and transaction hash |

> **A RECORDED PAYMENT IS NEVER LOST** — If fulfillment is delayed\, your payment stays recorded against the order\. The workflow retries safely and support can act on the order reference without asking for any secret\.